We offer free shipping for all orders within Indonesia and for all international orders above USD$300.
For orders below that please find the detailed shipping rates below.
DHL is our preferred shipping carrier, for its reliable international reputation.
Due to strict import/export shipping laws of Indonesia all returns must be authorized by Uma and Leopold.
Please email your return request to info@umaandleopold.com.
DELIVERY TIME
We take 24-48 hours to pack your order
For domestic shipping time varies between 3 to 5 working days.
For international shipping 4 to 10 working days from dispatch.
All customers will receive a tracking number once your order have been dispatched.
We do not operate over the weekends. Orders placed on Fridays evening (Bali calendar) will be addressed on the following Monday.
Public Holidays will be processed on the following working day.
Orders may experience delays in processing time due to busy periods of Balinese national holidays (https://www.timeanddate.com/holidays/indonesia/)
We do not have express shipping options at the moment.
SHIPPING POLICY
Note: DHL does not ship to PO Box, therefore present a residential address, providing a signature upon delivery of your order.
Availability of products is not guaranteed. If an order has been placed, in which an item is not available, we will notify you promptly via email. A shipment confirmation email with the shipping tracking number issued, giving you the possibility to check the current delivery status of your order. For domestic and international orders, you can log on to www.dhl.com/track to track your package.
If you are ordering from Australia, note that Australian Customs place a 10% duty on all shipments valued over AU$ 1.000,00. While we will seek to inform all customers about all relevant import restrictions that come to our awareness, understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.
Uma and Leopold takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government.
All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control.
Uma and Leopold is not reliable for any damage caused during the shipping and handling by 3rd parties of the ordered items.
For full tracking of your order enter your tracking detail.
DHL_GLOBAL
http://www.dhl.com/en.html
Please note in event of Balinese national holidays and promotional events, the shipment of your order may take longer than usual. We thank you for your patience and understanding.
SHIPPING RATES
Orders valued under USD$300 incur a flat rate shipping fee depending on the delivery country.
