SHIPPING

We offer free shipping for all orders within Indonesia and for all international orders above USD$150.

For orders below that we offer a fixed shipping rate of USD$25.

DHL is our preferred shipping carrier, for its reliable international reputation.

Delivery time:

  • For domestic shipping time  varies between 3 to 5 working days.
  • For international shipping 7 to 10 working days after your order has been placed.
  • Orders placed on Fridays and Public Holidays will be processed on the following working day.

 

Note: DHL does not ship to PO Box, therefore present a residential address, providing a signature upon delivery of your order.

Availability of products is not guaranteed. If an order has been placed, in which an item is not available, we will notify you promptly via email. A shipment confirmation email with the shipping tracking number issued, giving you the possibility to check the current delivery status of your order. For domestic and international orders, you can log on to www.dhl.com/track to track your package.

 

If you are ordering from Australia, note that Australian Customs place a 10% duty on all shipments valued over AU$ 1.000,00. While we will seek to inform all customers about all relevant import restrictions that come to our awareness, understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.

Uma and leopold is not reliable for any damage caused during the shipping and handling by 3rd parties of the ordered goods.