RETURN AND EXCHANGES

We understand that purchasing online can sometimes be challenging. Please check our sizing charts carefully before making a purchase and if in doubt contact us here.

If you do need to return the merchandise it will be accepted only if these conditions are met:

  • request for return is made within a 48 hour period;
  • product is returned within the original packaging and with original tags attached;
  • the garment is faulty;
  • you wish to exchange the size of the same style;
  • the costs of the return of a parcel are to the Customer (shipping back as well as shipping of a new item), unless the product is faulty in which case the return costs are on us.

 

We can only exchange your items, but we do not return the money.

We don’t accept any return requests on SALE items. All sales are final, no exceptions.

 

How to request exchange/refund:

Please send us your request immediately (no later than 48hrs) of receiving your package to info@umaandleopold.com. We will then send you the return address via email together with any other instructions.

FAULTY ITEMS: If you claim that the garment is faulty, you will need to provide a photo proof. Once we receive the garment back and confirm that it’s faulty, we will send you a new item or a refund, together with the shipping cost.

EXCHANGES: If you are exchanging an item for a different size or style, you will need to pay shipping costs before the new items are sent to you.

REFUNDS: Please note that we only give refunds for items that are faulty. If item is not faulty, you can only exchange it for another item.

Once we receive your request it can take up to 14 days for us to fulfil your request. As our products are all handmade some may take longer time to make. We will send a confirmation email when we have processed your exchange.

 

Should you have any urgent inquiry regarding your order, don’t hesitate to email us on: info@umaandleopold.com

All prices on the website are in US dollars and you will be charged in USD. For your convenience we added a currency converter (at the top) so that you can see prices in other popular currencies.