When purchasing from Uma and Leopold, you automatically accept our return policy bellow. Uma and Leopold has the right to refuse any return merchandise within reason.
All return requests must be made within fourteen days (14 days) from order date . Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying .
Once return request is accepted, you will receive an email with return instruction details.Please do NOT send back your return without prior authorization.
Successful returns are eligible for exchange of the same item, or be issued with an online credit to be used only online and not at any of our flagship stores. As Uma & Leopold run their stores and online shop as separate entities they have policies that at no time allow for returns or exchanges to be crossed between the two.
We understand that purchasing online can be challenging, we provide a sizing chart for your reference, to be used as a guide line for measurements. All sizing corresponds to a standard Australian sizing .This details sometimes vary in styles depending on the cut, design and fabrication. If you should require any assistance with your decision on sizing, styles or order placement please contact our customer service at email@example.com
Please read through our terms and conditions to verify if you are eligible to apply for a return of purchase, before applying :
- All return requests must be made within fourteen days (14 days) from order date
- Please notify your return request to firstname.lastname@example.org the reason you would like to return the item . For any faulty claims or manufacturing errors, please email us immediately with imagery and detailed description of your concern .
- Returns are eligible for exchanged for same item or an issued online shop credit to be used only online .
- Once returns are accepted you will receive an email with return instructions. Items must be returned in original and unused condition with all packaging/tags attached and in sellable condition .
- The online credit can be only used in one time.
- All online credits are valid for 3 months from the date of issue.
- Online store credits are to cash value of the original purchase item(S). Any and all shipping fees are not reimbursed .
- All shipping costs are borne by the client .
- No cash refunds are applicable.
- Sales items are FINAL. No returns and no exhanges on sale items.
- Please do NOT send any items till your return enquire is accepted.
- We will notify you once the return parcel arrives.
- Any and all returns are sent back at the customer's own risk and Uma and Leopold is not liable for parcels that are lost in transit.
Thank you for shopping with us at Uma and Leopold. We reserve the right to make amendments to our Terms and Conditions at any given time. We assure that we will have all updates accessible online. The continued use of www.umaandleopold.com is to accept our new Terms and Conditions.